How can we help?

Maybe we already answered your question. Check out our FAQ page for some quick answers. Or send us a message on our contact page.

Shipping & Returns


How long does delivery take?
If you order on Mondays through Fridays before 5pm, your order will arrive the very next day. If you order on Friday after 5pm, your order will arrive at the following Tuesday at the very latest. Sale items may take longer to arrive.

I've received the wrong item. What happens now?
If you've received a wrong item, please contact our customer service department. A special return label will be sent to you, so that you don't end up bearing the return shipping costs.

Can I order from abroad?
Certainly! We ship worldwide, and we accept credit cards from all countries.


You are free to return any online orders within 14 days. You are permitted to try all of the items on at home. However, apart from trying them on, all the items must be unused and unworn, be wrapped in their original packaging, and the price tags must still be attached. You do not need to register your return order online. Just fill out the return form included in your order, put it in the box along with the items, and mail it to:

Promese Logistic
Flight Forum 2500
5657 DZ Eindhoven

When will I have my money back?
We always do our best to refund the purchase price as soon as possible. Once we've received your return package, it can take up to 10 working days for us to refund you. However, it usually takes much less time than that! The amount will be refunded using the same payment method as the one you initially used. If you have not yet received your refund after 10 days have passed, please contact our customer service department.

Can I return items after the return term has passed?
No, unfortunately, you cannot return items after the return term has passed.