How can we help?

Maybe we already answered your question. Check out our FAQ page for some quick answers. Or send us a message on our contact page.

Payment Methods

My payment failed - now what?
Our website uses a 'first come, first served' system. That means that a product can be sold out after you've put it in your basket. To prevent disappointment, we recommend that you pay and finalize your order as soon as possible.

If you are using a credit card and an 'Authorization failed' alert pops up during the payment process, clear your cookies, try it with a different browser, or use a different payment method.

If you have not received an order confirmation via email, but the amount has already been deducted from your account, please contact our customer service department as soon as possible, so that we can check whether the order was processed properly.

Where can I find my previous invoices?
The invoice for your current order is always included in the order confirmation we send you via email. If you've lost the order confirmation email, please contact our customer service department so that they can send you the invoice once more.

Do I need to pay any import duties for my order?
If you are in the EU or in the United States, you do not need to pay import duties for your order.
If you are located elsewhere in the world, you may need to pay import duties, depending on your exact location.

What is VAT?
VAT stands for Value Added Tax, which is the international term for the additional fees (sales tax) you are legally required to pay when you purchase products or services.
Both customers located within and outside the EU pay VAT. For most EU countries, said VAT has already been included in the items' purchase price. For other countries, the VAT is calculated upon arrival of the shipment in the country in question, in the shape of import duties.

Which payment options are there?
You can use the following payment methods:
iDeal (Netherlands)
Giropay (Germany)
Visa Card
American Express
Klarna Afterpay (some countries only)