Shipping & Returns
Shipping
How long does delivery take?If you order on Mondays through Fridays before 5pm, your order will arrive the very next day. If you order on Friday after 5pm, your order will arrive at the following Tuesday at the very latest. Sale items may take longer to arrive.
Please note that during our sale, orders can have a delayed shipping time.
I've received the wrong item. What happens now?
If you've received a wrong item, please contact our customer service department. A special return label will be sent to you, so that you don't end up bearing the return shipping costs.
Can I order from abroad?
Certainly! We ship worldwide, and we accept credit cards from all countries. All import duties and VAT costs for shipments from outside the European Union are for the customer.
Returns & Exchanges
Within the Netherlands, you can return or exchange all orders free of charge within 14 days. You can also exchange your item(s) for another size if it is too small or too big. Orders from outside the Netherlands can be returned within 14 days at any supplier, shipping costs are for the consumer and variate from €8,50 - €12,50. You are permitted to try all of the items on at home. However, apart from trying them on, all the items must be unused and unworn, wrapped in their original packaging, and the price tags must still be attached. You need to register your return order online, just fill in your order number and email address on the following URL: https://ingoldwetrust.returnista.com/ .
Any questions about your return? You can always email to support@returnista.com .
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Flight Forum 2500
5657 DZ Eindhoven
When will I have my money back?
We always do our best to refund the purchase price as soon as possible. Once we've received your return package, it can take up to 10 working days for us to refund you. However, it usually takes much less time than that! The amount will be refunded using the same payment method as the one you initially used. If you have not yet received your refund after 10 days have passed, please contact our customer service department.
Can I return items after the return term has passed?
No, unfortunately, you cannot return items after the return term has passed.